Repair Process FAQ

A quarter-tank of gas allows us to test drive the vehicle or move it around the shop during the repair process.

Your vehicle will likely go through numerous stages for repair, including painting and disassembly. We want you to have your belongings in case you need them during that time.

Most of the time we find that vehicles have sustained internal damage, even after we’ve given a visual estimate. Therefore, we order the parts that you need only after we’ve conducted a thorough damage analysis. When parts are ordered, they usually arrive within 48 hours. However, if the damage is very minor, such as headlights, taillights, mirrors, etc., then you may stop by the shop to pre-order those parts.

Absolutely. If you drop your vehicle off on Saturday, we’ll begin repairs on Monday. Also, if you are receiving a rental, we will need to obtain authorization from the insurance company stating they will cover the rental that weekend before the vehicle repairs start.

Please call your local Service King location in advance to see if you can get a ride home after you drop off your vehicle.

Please call your local Service King location in advance to see if we’ll be able to deliver your car when the repairs are complete.

Please call your local Service King location in advance to see if your car can stay in the shop until you return.

No, the email address on file is solely for communication purposes. We will not distribute your information.

Your satisfaction is extremely important to us and all of our work is backed by the Service King lifetime guarantee. If anything causes you concern, please call the Service King where the repairs were completed and ask to speak with a supervisor. He or she will help you make it right.